Visioneer, Inc.


Visioneer, Inc.

Visioneer is headquartered in Fremont, CA. Its product line includes flatbed and sheetfed scanners as well as scanning software. The organization shipped its first products in 1994, has currently about 85 employees and makes annual revenue of approximately $80 millions. Since its market introduction, Visioneer gained a widespread industry acceptance for its hardware and software products, allowing multiple endorsements from leading PC- and MAC magazines. It maintains strategic OEM and licensing partnerships with some of the industry’s leading technology manufacturers, such as Xerox, Brother, AGFA and UMAX. The organization is distributing its products in the entire United States through authorized retailers, computer superstores, on-line services and mail order catalogs. Some of its brand names include:

  • OneTouch Scanners

  • PaperPort Scanners

  • PaperPort Deluxe Software

  • Visioneer Visual Explorer

Business Environment

The personal imaging market place is very dynamic. The product life cycle is about 6-8 months and therefore requires continuous innovation, flexibility and recognition of new market trends. It is essential to react timely and shorten the lead-time to bring new products to the marketplace.

Based on Visioneer’s OEM and licensing partnerships the organization is able to introduce new
products in a fast way. New required product enhancements are submitted to the offshore manufacturer in a timely manner, allowing the fast introduction of new products. The organization is combining the scanners with state of the art software for ease of use for the end-customer.

Visioneer was looking for a software solution, which was able to support the dynamic business
environment of the scanner and software market. Based on its size, the organization belongs to the smaller customers of SAP America, Inc. Nevertheless, the needed functionality on the sales & distribution side, the integration as well as the multiple site requirements were important decision factors for the organization to choose the SAP R/3 system as the platform for its future.

SAP R/3 Implementation

The initial SAP R/3 implementation was performed by multiple SAP partner organizations. The system was installed using a rapid implementation approach, which resulted in a 2.2D live system. Based on the implementation approach little customer involvement took place. The installation covered the main functionality of FI, SD, MM and some Cost Center Reporting.

After using the system for a period of time, Visioneer was faced with the following tasks. First, the system needed to be upgraded to the 3.1H software release to allow a smooth transition into the year 2000. Second, multiple system enhancements were required to make the system
more end-user friendly. Based on the chosen implementation approach functionality was
partially used, not explained or unnecessary customizing took place which did not allow the proper use of the standard SAP R/3 system functionality.

Upgrade of 2.2D software to 3.1H release, including functional enhancements to be able to use the standard delivered SAP R/3 software. Rollout of changed and new business processes to allow a more efficient and effective use of the SAP R/3 software.

Phase 1 system upgrade from 2.2D to 3.1H release. Introduce functional improvements to use the SAP software in a more standard way.

Phase 2  Testing and rollout of new or changed business processes using the standard SAP R/3 system. Such functionality included the usage of an AVL, BOM’s, ECO’s, Third Party Order,
multiple Purchasing Reports, Pricing and Discount enhancements.

Support Teams

Team Consulting Group, Inc. (TCG) was the primary applications consulting partner for the application side utilized during the upgrade process. TCG was re-enforced by SAP America, supporting the technical part of the upgrade process. A small team of three (2) applications consultants, covering the FI/CO, SD and MM modules of the SAP system formed the TCG consulting team. This team of consultants supported the implementation on a part-time basis.


Phase 1 -2: 3 Sites three calendar months (elapse-time)